Privacy Policy
Revision: 3 Effective Date: July 27, 2025
Specialist Direct respects your privacy and is committed to protecting your personal data and mobile communications. Our general Privacy Policy explains how we collect, use, share, and safeguard information provided by clients and collected during our operations. This Policy applies to all data collected through our services, platforms, tools, and any other interactions between the Company and the end user.
1. Information We Collect
We may collect and process the following types of information:
a) Client-Provided Information
- Donor Information: UNOS IDs, MRNs, age, and some relevant medical history
- Healthcare-Related Information: Information that clients provide in relation to the services we offer, including anonymized health or medical data where applicable.
- Account Information: Login credentials, preferences, and usage details.
b) Automatically Collected Information
- Technical Information: IP address, browser type, operating system, and other technical identifiers.
- Usage Data: Interactions with our website, tools, and services, including pages visited, features used, and time spent.
c) Third-Party Data
- Information collected through third-party service providers or platforms integrated with our services, if applicable.
2. How We Use Your Information
We may use the data we collect for the following purposes:
- Service Delivery: To provide, improve, and support our solutions, tools, and services.
- Client Support: To address inquiries, resolve issues, and offer technical support.
- Analytics and Research: To understand how clients use our services, improve user experience, and optimize performance.
- Development of New Tools and Services: To innovate and build new features, products, or healthcare solutions that enhance our offerings.
- Compliance and Security: To comply with legal obligations, enforce policies, and safeguard against unauthorized access.
- Marketing and Communication: To send service-related updates, promotions, or other relevant communications (with your consent where required).
3. Sharing Your Information
We do not sell your personal data. However, we may share certain de-identified clinical data in the following scenarios:
- Service Providers: With trusted third-party vendors who assist us in delivering our services (e.g., hosting, integrations, or IT support).
- Legal Compliance: To comply with legal obligations, court orders, or enforceable government requests.
Mobile opt-in information won’t be shared with third parties for marketing purposes. This is includes any voice or other communications data such as emails, SMS text messages, and non-clinical reports for anything other than for internal Quality Control review and use.
4. Data Retention
We retain client data for a minimum of six years, or more upon request, to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. Anonymized data may be retained for longer-term use in research or development.
5. Your Privacy Rights
You have certain rights regarding your personal data, including:
- Access: The right to request access to the data we collect about you.
- Correction: The right to correct any inaccurate or incomplete information.
- Deletion: The right to request that we delete your data, subject to applicable legal requirements.
- Objection: The right to object to data processing in certain circumstances.
- Data Portability: The right to receive your data in a usable format.
To exercise any of these rights, please contact us at [email protected].
6. Data Security
We implement industry-standard encryption at rest and in transit, and security measures to protect your information against unauthorized access, loss, misuse, or alteration.
7. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at [email protected] anytime.